Return & Refund Policy

GENERAL TERMS

  • 1.1. By placing an order electronically through this website, you are deemed to have accepted the Pre-Information Form and the Distance Sales Contract presented to you.

  • 1.2. BUYERS are subject to the provisions of Consumer Protection Laws, Distance Contracts Regulations, and other applicable international e-commerce legislations regarding the sale and delivery of the products they purchase.

  • 1.3. Shipping costs, international customs duties, and handling fees associated with the product shipment shall be fully borne by the BUYER, unless explicitly stated otherwise by the SELLER.

  • 1.4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the BUYER, provided that it does not exceed the legally prescribed 30-day period. If the product is not delivered within this period, BUYERS have the right to terminate the contract.

  • 1.5. The purchased product must be delivered complete, intact, in compliance with the specifications specified in the order, and accompanied by its warranty certificates and user manuals, if any.

  • 1.6. In the event that the fulfillment or sale of the purchased product becomes technical or physically impossible, the SELLER must notify the BUYER in writing within 3 days of learning about the situation. The total amount paid must be refunded to the BUYER within 14 days.

2. UNPAID ORDERS

  • 2.1. If the BUYER fails to pay the price of the purchased product or if the transaction is canceled/reversed in the banking or payment gateway records, the SELLER’s obligation to deliver the product shall immediately terminate.

3. UNAUTHORIZED USE OF CREDIT CARDS

  • 3.1. After the product is delivered, if it is detected that the credit card used for payment by the BUYER was utilized unlawfully or unfairly by unauthorized persons, and the product price is not paid to the SELLER by the relevant bank or financial institution, the BUYER is obligated to return the contract product to the SELLER within 3 days. In this specific scenario, the return shipping expenses shall be covered by the SELLER.

4. FORCE MAJEURE & DELAYS

  • 4.1. If unpredictable force majeure events occur that prevent the SELLER from delivering the product within the designated period, the situation shall be promptly reported to the BUYER. The BUYER may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed.

  • 4.2. If the BUYER cancels the order and the payment was made in cash (or via wire transfer), the full amount shall be refunded in cash within 14 days. If the payment was made via credit card, the amount shall be refunded to the bank within 14 days; however, the BUYER acknowledges that the bank may take 2 to 3 weeks to credit the balance back into the BUYER’s account, and the SELLER cannot be held liable for banking system delays.

5. BUYER’S OBLIGATION TO INSPECT THE PRODUCT

  • 5.1. The BUYER is strictly required to inspect the contract goods/services before receiving them from the carrier. Damaged, crushed, broken, or torn-packaged goods must not be accepted from the courier company. Once received, the goods/services shall be deemed undamaged, complete, and intact.

  • 5.2. The BUYER is under the obligation to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must NEVER be used, mounted, or tested. The original invoice must be returned alongside the product.

6. RIGHT OF WITHDRAWAL (RETURNS)

  • 6.1. The BUYER may exercise their right of withdrawal from the contract within 14 (fourteen) days from the delivery date of the product to themselves or to the designated recipient at the specified address, without incurring any legal or criminal liability and without showing any reason, by notifying the SELLER through the official contact channels provided below.

  • 6.2. SELLER CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATIONS:

    • Company Title: Futuredot Teknoloji San. ve Tic. Ltd. Şti.

    • Authorized Representative: Hüseyin Dinçer

    • Address: Karacaoğlan Mah. 6170 Sk. 11/42 Bornova, İZMİR, TÜRKİYE

    • Email: info@alphaautopart.com

    • Phone: +90 530 130 42 23

  • 6.3. If the purchased contract item is a service rather than a physical good, the 14-day withdrawal period begins from the date the contract is electronically signed/approved. The right of withdrawal cannot be used in service contracts where the performance of the service has started with the consumer’s explicit approval before the expiration of the withdrawal window.

  • 6.4. Technical and standard costs arising from the valid exercise of the right of withdrawal belong to the SELLER.

  • 6.5. To exercise the right of withdrawal, written notification must be submitted to the SELLER via registered mail, email (info@alphaautopart.com), or other verified electronic methods provided by the SELLER within the 14-day window, and the product must strictly comply with the terms of “Products for which the Right of Withdrawal Cannot Be Exercised.”

7. RETURN LOGISTICS AND PROCESSING

  • 7.1. The original invoice of the product delivered to the third party or the BUYER must be sent back. If the invoice of the product to be returned is corporate (B2B), it must be accompanied by a “Return Invoice” (İade Faturası) issued by the purchasing corporation. Corporate returns cannot be processed or completed unless a valid Return Invoice is generated.

  • 7.2. The return form, the original product boxes, protective packaging, and all standard accessories must be delivered complete, unmounted, and undamaged.

  • 7.3. The SELLER is obliged to refund the total transaction amount and any binding documents to the BUYER within a maximum of 10 days from the date the withdrawal notice reaches them, and must retrieve the physical goods within 20 days.

  • 7.4. If there is a decrease in the value of the goods or if the return becomes impossible due to a fault or negligence of the BUYER, the BUYER is liable to compensate the SELLER’s losses in proportion to their fault. However, the BUYER is not responsible for natural changes and deteriorations resulting from the appropriate and proper use of the product within the 14-day withdrawal period.

  • 7.5. If the exercise of the right of withdrawal causes the total transaction value to fall below a structural threshold set by a promotional marketing campaign, the utilized discount or promotional benefit shall be canceled and deducted from the refund.

8. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT APPLICABLE

Pursuant to distance contracts frameworks and regulatory guidelines, the right of withdrawal cannot be exercised for the following contracts and product categories:

  • 8.1. Goods prepared in accordance with the explicit requests, personalized needs, or tailored modifications of the BUYER.

  • 8.2. Goods that are prone to rapid deterioration or have a short expiration date.

  • 8.3. Products whose protective elements such as packaging, tape, seals, or boxes have been opened after delivery, and whose return is unsuitable due to health, technical safety, or hygiene reasons.

  • 8.4. Products that mix with other items after delivery and cannot be separated by their natural structure.

  • 8.5. Materials presented in a physical or digital format (such as books, digital contents, software programs, data storage devices, and computer consumables) if their protective seals, tapes, or packaging have been opened by the BUYER.

  • 8.6. AUTOMOTIVE TECHNICAL RESTRICTION (CRITICAL NOTICE): Any electrical and electronic automotive components, sensors, wiring components, calibrated mechanical systems, or sunroof assemblies cannot be returned or refunded if they have been unsealed, plugged into a vehicle, or mounted. These items are susceptible to immediate technical failure due to short-circuits caused by vehicle electrical faults, and cannot be re-sold due to critical technical validation protocols.

9. DEFAULT AND LEGAL CONSEQUENCES

  • 9.1. If the BUYER falls into default in payment transactions made via credit card, they accept, declare, and undertake that they shall pay interest and be liable to the card issuer bank within the framework of the credit card agreement signed between them and the bank. In this case, the relevant bank may take legal actions, demand accumulated expenses and attorney fees from the BUYER, and the BUYER agrees to pay for any losses or damages suffered by the SELLER due to the delayed performance of the debt.

10. PAYMENT AND DELIVERY METHODS

  • 10.1. Bank Wire / EFT (Electronic Funds Transfer): Payments can be made directly into our verified ENPARA bank accounts (denominated in Turkish Lira / applicable foreign currency exchange) listed on our secure payment screens.

  • 10.2. Online Credit Card Processing: You can utilize online single payment or secure online installment features for all major international credit and debit card networks integrated through our secure checkout system. The transaction amount will be charged directly from your credit card upon final confirmation of the order.